The Characteristics of a Reliable Freight Forwarder

  • March 15, 2018
  • Blog

When you look for freight forwarding companies, you will come across of them over the internet. Hence, choosing the right one might prove to be pretty difficult. Here you will find the characteristics that define a reliable freight forwarding service in Australia.

Free Cargo Quotes

A majority of the customers start with the price when they look for a shipping service. Shippers accumulate free cargo quotes which help them to decide the best option for them. a reliable and supreme quality cargo shipping company will offer competitive rates and services for backing up the quotes.
Another significant characteristic trait of freight shipping company is the technology which is used for generating the rates. The primary objective of the service should be to offer the shipper the most efficacious solution at the best rate.

Adept Documentation Process

A good forwarder should be able to offer efficient and accurate service to the clients. This is because a small mistake can cost a lot of money. Thus, the cargo shipping company should be adept with the process of documentation and deliver the shipment to the right location. Even though there are insurances for such circumstances, the process of claiming the insurance might lead to wastage of time, especially if you have time constraints.

Various Shipping Options

The choices offered is another significant trait of a good cargo shipping company. A reliable shopping company will always offer a wide range of options. When a shipping company provides services, more of the business requirements can be managed under one roof. Some options that you need to look for are the contract pricing, customs tariff, and also personalized freight solutions.

Good Packing Service

Whatever may be the mode of transport, either by sea, land, or air, if the products are not packed properly then it might damage the shipment. A good shipping company will always have a reliable and efficient packing system for different kinds of products, particularly for fragile goods. When you choose a shipping company, you need to check their knowledge and experience in handling different goods.

Customer Service

In a cargo shipping company, world is where you will have instant access to the various providers, options, and rates. The shippers should be able to get in touch with the cargo shipping company within an instant. A reliable shipping company will offer seamless communication from the beginning to the end whether it is by email, website, or phone. Expert shippers, as well as first-time shippers, will feel more confident with the decisions that they take if the shipping company offers continuous support.

Reputable Recognition

A good shipping company will always be in good standing with the BBB or Better Business Bureau. However, you should know that not all businesses are eligible for an accreditation from BBB. BBB outlines the eight important elements which have been mentioned below,

  • Advertise honestly
  • Be transparent
  • Be responsive
  • Safeguard privacy
  • Honor promises
  • Tell the truth
  • Embody integrity
  • Built trust

20Cube Logistics is a new age leading freight forwarder and provides superior logistics services.
Freight rates are a big factor that needs to be considered when you look for freight forwarding companies in India. However, make sure that it is not the only thing that you review while choosing a company.